criikex Responsible Gaming — Play Smart, Stay in Control

criikex operates exclusively for adults. Every player must be at least 18 years of age to register an account, make a deposit, or place any bet on the platform. This requirement applies to all Bangladesh players and is non-negotiable regardless of the type of game, sport, or promotion involved.

During the account registration process, criikex collects your date of birth and cross-references it against your submitted identity documents as part of our Know Your Customer (KYC) verification procedure. Accounts where age cannot be confirmed will be restricted from deposits and withdrawals until verification is completed. Any account found to belong to a person under 18 will be permanently closed immediately upon discovery, all funds will be returned to the originating payment method (bKash, Nagad, Rocket, or bank account as applicable), and the matter may be reported to relevant authorities.

We actively work to prevent underage access by:

• Requiring date of birth at registration and flagging accounts where the stated age is close to the threshold for enhanced verification
• Requesting government-issued photo ID (Bangladesh National Identity Card or passport) as part of standard KYC for all accounts before first withdrawal
• Training support staff to escalate any interaction where there are indicators that a player may be underage
• Refusing to process deposits from payment instruments (such as bKash accounts) that are registered to a person under 18

For the overwhelming majority of players, gambling on criikex is a form of entertainment — an enjoyable way to follow cricket matches, explore slot titles, or engage with live casino games. However, gambling can become harmful for some people, and the signs are not always obvious at first.

Problem gambling is not defined by how much money a person spends or how often they play. It is defined by whether gambling is causing harm — to finances, relationships, mental health, or daily functioning. The following warning signs are commonly associated with gambling behaviour that has moved from recreational to problematic:

• Spending more money on gambling than you originally planned, repeatedly
• Chasing losses — placing larger or faster bets to try to recover money already lost
• Feeling irritable, anxious, or restless when you are not gambling or when you try to stop
• Lying to friends or family members about how much time or money you spend gambling
• Gambling with money set aside for essential expenses such as rent, food, or utility bills
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling
• Neglecting work, education, family responsibilities, or personal health due to gambling activity
• Feeling that gambling is the only activity that provides relief from stress, anxiety, or boredom
• Making repeated unsuccessful attempts to reduce or stop gambling
• Continuing to gamble despite knowing it is causing financial or personal problems

criikex's responsible gaming monitoring systems analyse account activity for patterns that may indicate harmful gambling behaviour, such as dramatically increased bet frequency, extended unbroken sessions, or rapid sequential deposits following losses. Where our systems flag a concern, a trained support team member may reach out proactively to check in — this is not a punitive measure but a care-based intervention in line with our player protection commitment.

One of the most effective ways to maintain control of your gambling spend is to set hard limits on how much you can deposit or lose within a given time period. criikex provides flexible limit controls that you can configure directly from your account settings at any time.

Deposit Limits

You can set a maximum deposit amount for any of the following periods:

• Daily deposit limit: The maximum total amount in BDT you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard) within any single calendar day
• Weekly deposit limit: The maximum total you can deposit across any rolling 7-day period
• Monthly deposit limit: The maximum total you can deposit within any calendar month

Important: When you lower a deposit limit, the new lower limit takes effect immediately. When you request an increase to a deposit limit, a mandatory 7-day waiting period applies before the increase comes into force. This cooling-off period is intentional — it ensures that decisions to increase limits are considered rather than impulsive.

Loss Limits

In addition to deposit limits, criikex allows you to set a loss limit — the maximum net amount you are willing to lose within a defined period. Once your cumulative losses reach the set threshold, the system will prevent further bets or game rounds until the period resets. Loss limits can be set on a daily, weekly, or monthly basis and are subject to the same asymmetric adjustment rules as deposit limits (immediate for reductions, 7-day delay for increases).

How to Set Your Limits

Sometimes the most helpful thing is simply a short break. criikex's time-out feature allows you to temporarily suspend your account for a defined period without going through a full self-exclusion process. A time-out is ideal when you feel your gambling sessions are becoming too frequent or too long, but you do not wish to close your account permanently.

Available Time-Out Durations

• 24-hour time-out: A one-day pause, useful after a frustrating session or to reset after a large loss
• 48-hour time-out: A two-day break to provide perspective and distance from recent gambling activity
• 7-day time-out: A one-week pause recommended for players who feel their gambling frequency is increasing
• 30-day time-out: A full calendar month away from the platform — a strong signal to yourself that you are taking your wellbeing seriously

During a time-out, you will not be able to log in to your criikex account, place bets, access games, or make deposits. Any pending withdrawals already approved before the time-out was activated will be processed normally. You will not receive promotional marketing communications during an active time-out period.

Time-outs cannot be reversed before their scheduled expiry date. This is a firm boundary by design. Once the period expires, your account automatically returns to active status — there is no need to contact support to reactivate it, though you may do so if you have questions.

Reality Check Reminders

Separate from time-outs, criikex offers in-session reality check pop-ups that appear at regular intervals during active play. You can configure the frequency — every 30 minutes, 60 minutes, or 90 minutes — in your account settings. Each reality check notification displays:

• The total duration of your current session
• Your net result (total winnings minus total wagers) for the session
• A prompt to continue playing, take a break, or close the session

Reality check reminders do not interrupt play automatically — they simply surface information that helps you make an informed decision about whether to continue.

Self-exclusion is the most comprehensive protective measure criikex offers. Unlike a time-out, self-exclusion is a firm, longer-term commitment to stop gambling on the criikex platform. It is designed for players who recognise that gambling is causing them harm and who want a reliable structural barrier between themselves and the platform.

Self-Exclusion Periods

• 6-month self-exclusion: Suitable for players experiencing a difficult period who need a substantial break with a defined endpoint
• 1-year self-exclusion: A 12-month commitment providing significant time and distance to address underlying concerns
• 3-year self-exclusion: A long-term exclusion for players with a more serious concern about their gambling behaviour
• Permanent self-exclusion: Irreversible account closure. Once a permanent self-exclusion is activated, your criikex account cannot be reopened under any circumstances. A new account using the same identity, payment methods, or device will also be refused

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in, deposit, bet, or access games
• Any remaining account balance will be returned to your registered withdrawal method (bKash, Nagad, bank account, etc.) within the standard processing timeframe
• All marketing and promotional communications from criikex are stopped immediately and cannot be restarted for the duration of the exclusion
• criikex will make reasonable efforts to identify and close any associated accounts that may be linked to the same individual
• The exclusion cannot be reversed before the chosen end date — even if requested by the player

How to Activate Self-Exclusion

Beyond limits and exclusions, criikex maintains several additional safeguards to support a healthy gaming environment for all Bangladesh players.

Session Time Limits

Separate from reality check reminders, you can set a hard maximum session duration. Once your session reaches the set time — for example 2 hours — the platform will automatically log you out. You may log back in, but the interruption provides a natural pause point to reassess whether you want to continue playing.

Account Activity History

Your complete transaction history, including all deposits, withdrawals, bets placed, and game results, is available in your account panel at all times. Reviewing your activity history periodically is a healthy habit that provides a clear picture of your gambling spend over time. All amounts are displayed in BDT for easy reference against your personal budget.

Wager and Bet Limits

In addition to deposit limits, criikex allows you to set maximum single-wager amounts on sports betting and maximum bet-per-spin amounts on slot games. These limits help prevent impulsive high-stake bets made in the heat of a moment. Contact support via live chat to configure wager limits if they are not yet visible in your account settings panel.

Protecting Against Unintended Account Access

Always use a strong, unique password for your criikex account that you do not use on any other platform. Enable any additional security features available in your account settings. If you suspect someone else has accessed your account without your permission, contact support immediately via live chat and we will secure your account and investigate the access log.

Advice for Friends and Family

If you are concerned about the gambling behaviour of a family member or someone close to you, here are some practical steps you can take:

• Approach the conversation with empathy rather than accusation — gambling problems are often rooted in stress, anxiety, or other underlying issues
• Share specific observations rather than generalisations — describe what you have noticed rather than making broad character judgements
• Encourage them to use the criikex self-assessment checklist in Section 3 of this page and review the limit and exclusion tools in Sections 4, 5, and 6
• Offer to sit with them while they contact criikex support to set limits or begin a self-exclusion — moral support during that first step can make a significant difference
• Recognise that recovery is rarely linear — relapses can occur, and continuing to offer non-judgemental support matters

Maintaining Healthy Gambling Habits

For players who are not currently experiencing problems, the following habits help keep gambling firmly in the entertainment category:

• Set a gambling budget each month — a BDT amount you are genuinely comfortable losing — and treat it as an entertainment expense, not an investment
• Never gamble when you are emotionally distressed, anxious, tired, or under the influence of alcohol or other substances
• Balance gambling with other leisure activities and social time not involving betting
• Accept losses as part of the experience — the house edge is real, and chasing losses statistically makes them worse
• Take regular breaks, especially during long cricket match betting sessions or extended slot play
• Review your transaction history in your criikex account once a week to maintain a clear picture of your actual spend